Many of my blogs talk about how to paint a house, why to paint a house or what colour to paint a house. And while these are important things to know, particularly if you are in the business of painting houses, there is something even more important.
I cannot imagine a housepainter, upon his final shuffle off this mortal coil, (ie: dead – Google it) standing outside the gates of heaven, being interrogated by Saint Peter as to whether or not he painted Mrs Blumgarten’s kitchen the right colour.
No, I think when the end has come the most important thing is how we, in this life, dealt with the people we encountered not the things. Oddly enough though the two do come together. If you treat Mrs Blumgarten well and are interested in not just her kitchen or her wallet but who she is then magically the painting experience goes better too!
Painting Houses and Communication
This comes down to a most essential element – communication. Communication leads to understanding – naturally. So the better the communication the better we understand what Mrs Blumgarten really wants or needs. Our customer does not normally understand all of what we do, in painting. But they want something and it is our job to try and divine what that is and provide it.
If you look at the testimonials on our website you will notice that some talk about the paint job or how good it looks etc but the majority rave about our people. This is no accident. In fact our employment criteria is based more heavily on communication skill and personality than painting skill. How can that be you say?
Let me explain.
If someone is interested in others and making them happy then that person will go the extra mile to do a good job. If there is something not quite perfect on the job the painter will make it right to make his customer happy. Also a painter who sincerely cares about doing a good job will be open to improving his skills and becomes a better and better painter over time.
We have been very successful in building a loyal customer base and strong referral network amongst our clients. No matter how good one is in business or at a trade, problems will arise. But I have found that if you develop strong communication ties with the people early on then the problems relating to the things are easily resolved later.
So people are the most important part of our business and the painting is what we do to make them happy.
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“PETER BYRNE is the owner and hands-on manager of Kassel Painting Limited. In the last two decades he has run over 1500 painting projects totaling millions of dollars. There is little that can go right (or wrong) on a job-site he has not seen, solved, and lived to talk about.”
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