“The service I received was professional and thoughtful from the initial consult to the last stroke of paint. My home looks beautiful and the process was easy.”

Goldean Lowe

(Copy of letter to Shell Busey from client.)
“Dear Shell, I am writing this letter to confirm how satisfied we were with our dealings with Kassel Painting and in particular Bruno Braun. You referred him to us about six weeks ago during our visit to your office.

“Dealing with Bruno was a pleasure. He was most enthusiastic, sincere, thorough and knowledgeable, taking time to discuss in detail every aspect of the job. He presented a comprehensive written estimate.

“The paint job was excellent with exceptional care being taken by the painters to ensure that the job was completed to a high standard. We have had many favourable comments from friends and neighbours.

“I would have no hesitation in recommending Kassel Painting Ltd to anyone. Please use this reference as you see fit.” Yours Sincerely

“For years we have used Kassel Painting for maintaining our many recreation centers in North Vancouver. Recently I learned they have a carpentry division and had them replace a kitchen counter and cupboards and do some refurbishment of a sauna. I was very pleased with the precision of workmanship and competitive pricing. I would not hesitate to recommend Kassel Painting for both painting work and small renovation-type projects.”

“As I said in my phone message to you yesterday, I am thrilled with the results, and my house has never looked better! I was most impressed with Sean, Eric and David. What an excellent crew; they were on time, were considerate and helpful in helping me with colour choice, and then, they worked hard and quickly, during the sudden, sunny weather break. My next project will be to have the interior of the house painted and when I decide on that I will definitely be calling you. Thank you all at Kassel Painting Ltd.” A. J. Williams NORTH VANCOUVER

“PS: Good morning, Peter. Yes, you certainly may use my letter on your website. I’ve had wonderful feedback from neighbours and friends – “the house looks great”. Tell Sean that I am still smiling.”

“I would like to personally thank Sean and Eric for doing such an excellent job. Your workers are fabulous, professionals and they are knowledgeable. My place is beautiful, it’s the colour of my world!!! And thank you so much for all the help. You all exceeded my expectations and it is greatly appreciated. I will highly recommend your company to all my friends and people that I know will need your business. Again THANK YOU!”

“Thank you so much for your help and especially the tips on painting. Sabi and his crew did a fantastic job, as well as they could for an old building. I do appreciate him offering that I should phone should I find any problem in the future. Though our project is small compared to your other business projects but we are treated like VIPs and though the house won’t be needing any more painting for another 10 years or so, according to Sabi, I trust your friendship and ours will remain.” Warm regards

“The outside painting job you did is still looking good and that was a number of years ago.”

“Hi Peter, I know this note comes late, but I wanted to tell you that we are very satisfied with the work that Sabi and Ludwig did in our building. I will personally not have any problem in recommending your company to other people. Sabi and Ludwig were professional and cleaned up after themselves. The job was very well done. Thank you very much.”

“Thank you so much Peter. James did a great job and we’re really pleased with it. Cheers!”

“Thank you Peter. Really appreciate the great service from Sabi and yourself. The gentlemen are great painters and careful around the gardens. Very happy to give a letter of recommendation re: KASSEL. I will definitely have other work for you.”

“Hello Peter, James did an excellent job, very obliging and personable – no chaos! I’ll be sure and pass your company’s name on should I hear of anyone needing a paint job.” Thank you

“Thanks for sending Gilles to stain my bathroom tiles and repair my grout. Very nice job. Left things very clean. I wish I’d had KASSEL PAINTING for my living room. That was a mess: (They left) paint on the floor, not cleaned up when they left. I have some more work to be done. I know who to call; KASSEL PAINTING! Keep up the good work.”

(Regarding the estimating process) “Just a note to attach your quotation for painting my apartment which I have signed and dated. Thanks so much for all your assistance to get this project on the way. Your thoroughness and time spent in understanding my requirements is much appreciated and I’m looking forward to working with you and your team. Thanks again for all your support.”

“We have submitted the invoice for payment. You should receive the payment very soon. I also wanted to let you know everyone was very happy with the work and the workers. We’ve been struggling with contractors on our projects but I’m very happy to say we did not have this experience with your team. Bruno has been very helpful with pushing the contractor to get the necessary work done to prepare for the painting. Everything has been done in a very professional manner. ” Many thanks

“Hi Peter, I wanted to say thanks for a great customer experience. I found your company through the HouseSmart Referral Network. When I called, I was greeted professionally. A time was arranged for the paint quote and you showed up right on time. We really loved the attention to detail and the suggestion to do a feature wall along with the color.

The painter assigned to us went by the name of Sabi who was equally professional, courteous and stayed in touch with us every step of the way. It was easy to arrange add-ons to the quote as well. The paint job turned out fantastic and completed on time. We will definitely consider Kassel Painting for our next job and would recommend you to friends and family.” Thanks

“I hired Kassel Painting to paint the inside and outside of my building. Not only was the job done quickly and professionally but Peter helped me get the entire project completed by his very useful assistance in areas that weren’t strictly to do with painting.”

“Thanks Peter. The guys were great. Super helpful & professional. We’ll give you a call next time we paint for sure!”

“Thanks Peter, we are very pleased with James’ work. See you again in about 3 years to do the whole house and all the soffits. I have recommended you to two of my neighbours.” Cheers

“Hi Peter, The guys were great and did a thorough and wonderful job, so no need to lock them up! (Client is a law enforcement officer. )

And you can let Sean know that my girlfriend who first saw the slight revision (front door was changed from white to the Greeny/Blue trim colour) on Friday, was absolutely pleased with it! Phew! So I presume sending a cheque for full payment to your address is okay? I will get that in the mailbox later this afternoon/evening. Thanks again!”

“I am writing to thank you for the great painting job you recently completed on my house. The skills of your staff were evident in the final outcome of the job. The manner in which the job was accomplished demonstrated a strong commitment to customer service. The job was done on time in an efficient and effective manner.

Thank you and I would be pleased to do business with you again in the near future. I am currently recommending you to all my friends.”

“Kassel Painting were cooperative and flexible in their scheduling, maintained a neat, tidy and clean workplace, ensured interference with other trades on site kept to a minimum, were fast and efficient and produced an acceptable finished product. Kassel will be invited to tender on future contracts.”

“I recently hired Kassel Painting to paint the interior of our new house. They did an excellent job. Their work was very clean; they took care not to mark our newly-sanded hardwood floors. The painting was neat and complete. The Kassel people worked steadily until the job was finished, and did a proper cleanup.

I wouldn’t hesitate to hire them again, or to recommend them to anyone needing to have some painting work done.”

“I want to take this opportunity to thank you and your crew for the professional job you did painting our offices.
Your crew worked very neatly with minimal disruption to the activities of our office staff. I particularly appreciated your understanding of our needs and the decorating advice you gave to make our work environment a pleasant one. I am also impressed with the extras your company did at no added cost.

I would not hesitate to call you again to do our next painting work and I will make sure to recommend you to others.”

“This is a short note to thank you for the excellent job you did in painting the house. Since the wood had received no treatment at all for seventeen years I was particularly concerned as to how the pressure treated wood might accept the new stain. As we both know it turned out a first class job.”

“I am writing to thank you for the fine job you did on Crown Street for us. The customer was very unhappy with the other painters who had worked for her before. You went in and fixed up their mistakes and she was impressed with your work.
Now would also be a good time to thank you for all the high quality jobs you have done for us over the years and to let you know that your attention to detail and excellent workmanship has been well appreciated by us and our customers.”

“Just a few lines to let you know how satisfied and pleased we are with the completed paint job on our home. The men on the job were very pleasant, prompt to their schedule and took an obvious pride in the results of their work. Meticulous is a good description of the job.

Should any of our acquaintances require the services of a painting company we will have no hesitation in recommending Kassel Painting Ltd. Thanks again for the very satisfying results.”

“Shell Busey is right: You are a top-notch crew! From the initial first meeting by you Peter to the end of the painting by your crew, we experienced professionalism and perfectionism every step of the way. You were precise about details, your explanations to us were constant, complete and easy to comprehend.

We felt involved in “the job”. We’re both delighted with the appearance of our “younger” looking blue home. We’d like to extend a huge thank you to all of you for work exceptionally well done.”

(FEEDBACK RECEIVED BY SHELL BUSEY’S HOUSESMART CENTRE STAFF)
“I received a call from Ingrid L looking for another referral company becuase she was so happy with Kassel Painting. Great job! – Debbie”

“Just a note to let you know I received a call from Mrs Frost of Richmond. She said you were all great, a super job, the quote was accurate, no surprises. She is telling friends and family what a terrific company you are. – Teresa”

“H & S Bacon called to say how happy they were with work you did for them. Great job. Great team. – Teresa”

“Dr Forman thanked us for referring you to him as you all did a super job on the exterior of his home last summer. Great job guys! – Teresa”

“Mr & Mrs Codyre called me to say what a splendid job your company did. Very impressed with the professionalism you offer. Keep up the great work! ”

“Hi Peter, the two gentlemen that did the painting were very helpful and very neat. Everything looks like new. I truly appreciate how understanding Bruno and the painters were and thank you for the quick work. I will be in touch maybe October to get a quote on the inside.”

“We love the colour of the house and are very pleased with the job Andrew has done. We get lots of compliments! Our tenant is also pleased with the new look. Maybe he will cut the grass more often. Good luck with the business. I will definitely recommend your company to friends.”

“Hello Peter, I just had to send you this email, thanking you and your employees for a job well done. From the quotation, right through to the last paint stroke, everything went smoothly and on schedule, with the exception of a few days of bad weather. I’m the chairperson of our strata council, and all of the people at Kassel Painting made my job a lot easier. If you ever need a recommendation for the work Kassel Painting Ltd does let me know. I’ll be happy to give you an exceptional one. Again thank you all.”

“Dear Peter, thank you very much for your help. Please pass on our thanks to Sabi – he did a really nice job for us. Bruno was very helpful, responded to our calls immediately. We will not hesitate to use your company again.”

“Thank you for sending David to do the work. He was courteous, fast and a great painter. Our staff is very happy with the results. Also credit goes to Gilles for the cove base work. Thank you for recommending him.”

“Dear Peter Byrne, Recently Andrew and Bill employed by Kassel Painting did some interior painting in my home.
They arrived promptly, were pleasant and courteous, respected my property, did an excellent job of painting, utilized their time wisely, left the work area clean area clean and tidy.Upon completion of the job they left the job site clean and tidy. I would highly recommend the two of them for future painting.”

“In 1998, I was fortunate enough to have Peter Byrne and his team at Kassel Painting provide me with a complete exterior painting of my house.

“The house was constructed in 1972, and has cedar siding over every inch of it. Peter helped me select the best quality stain to give my home a fresh new look. His knowledge of the longevity of the stains proved true, as my home still looks great eight years later.

“I also appreciated his input in colour selection, and have received many compliments from friends and neighbours on the appearance of my house.

“Naturally there are some signs of weathering, and when it comes time to paint again, I will most certainly be contacting Kassel Painting to come give the house another face-lift. All the members of the Kassel Painting team were fabulous to work with, and were respectful of my home. They were extremely friendly, and I enjoyed their presence. Al work was completed in a timely manner and the cleanup was impeccable.

“Thanks Peter for a job well done!”

“Dear Peter, Thank you for accommodating us on such short notice. We are very pleased with the results and appreciate how seamlessly the work was carried out… no mess or fuss.

Andrew was very pleasant and professional. It is my pleasure to recommend Kassel Painting.”

“Dear Peter, Bruno, Scott and Evy, Thank you so much for all your hard work. We are so happy and pleased with the end result. The paint has truly brought character and life back to our home.

Both Chris & I find ourselves just staring and admiring the beautiful job.

We appreciate all your efforts and incredible attention to detail. We would not hesitate to recommend your company to others.”

Thank you!

“Thanks very much – you guys did a wonderful job. We both absolutely love the colour and the colour of the feature wall you picked goes perfectly and looks great. Holly & I were very pleased with the work and would not hesitate to recommend you to our friends and family.”

Merry Christmas!

“Hi Peter,

Thanks for a job well done!
Your employees, Arden, Sean and Eric are terrific professionals. They were courteous and efficient and it was nice to see how they closed doors to minimize sound when vacuuming or when we were on the phones.

A number of people on our staff including our Exec VP Brian H commented on the great demeanour and wonderful work ethic each one of your employees displayed. Thank you (and them) for a job well done!”